Privacy Policy

Effective Date: January 1, 2026

CanPlay Casino ("we," "us," "our," or "CanPlay") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services in Canada, including CanPlay Casino Ontario operations.

By accessing CanPlay Casino login portal or using any services provided by CanPlay Ontario, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you register for a CanPlay Casino account or use our services, we collect personal information that you voluntarily provide to us. This includes:

• Full legal name and date of birth
• Residential address and postal code
• Email address and telephone number
• Government-issued identification documents
• Payment information and banking details
• Username and password for CanPlay Casino login
• Social Insurance Number (where legally required)

1.2 Automatically Collected Information

When you access CanPlay Casino Canada services, we automatically collect certain information about your device and usage patterns:

• IP address and geolocation data to verify you are in Ontario or eligible Canadian provinces
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Game play history and betting patterns
• Transaction history and account balance information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity and comply with regulatory requirements in Canada:

• Identity verification services
• Credit reporting agencies
• Payment processors and financial institutions
• Regulatory and gaming authorities
• Fraud prevention services

2. How We Use Your Information

CanPlay Casino uses the collected information for various purposes essential to providing and improving our services:

2.1 Service Delivery

• Create and manage your CanPlay account
• Process deposits, withdrawals, and gaming transactions
• Provide customer support and respond to inquiries
• Enable CanPlay Casino login functionality
• Deliver promotional offers and bonuses you have opted into

2.2 Legal and Regulatory Compliance

• Verify your age and identity as required by Canadian law
• Confirm your physical location within Ontario or eligible provinces
• Comply with anti-money laundering (AML) regulations
• Meet responsible gaming requirements
• Report to gaming regulators and tax authorities
• Prevent fraud, money laundering, and other illegal activities

2.3 Business Operations

• Analyze usage patterns to improve CanPlay Ontario services
• Conduct internal audits and security assessments
• Develop new features and gaming content
• Protect against technical issues and security threats
• Enforce our Terms of Service and other policies

2.4 Marketing Communications

With your consent, we use your information to send promotional communications about CanPlay Casino Canada offerings, including:

• Email newsletters and promotional offers
• SMS messages about bonuses and new games
• Personalized recommendations based on your preferences
• Information about tournaments and special events

3. How We Share Your Information

CanPlay Casino does not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating CanPlay Casino Ontario:

• Payment processors for deposit and withdrawal transactions
• Identity verification and age verification services
• Customer support platform providers
• Cloud hosting and data storage services
• Marketing and analytics partners
• Game content providers and software developers

3.2 Legal Requirements

We disclose information when required by law or to protect our legal rights:

• In response to court orders, subpoenas, or legal processes
• To comply with Canadian federal and provincial regulations
• To regulatory authorities including gaming commissions
• To law enforcement agencies investigating illegal activities
• To tax authorities as required by Canadian Revenue Agency

3.3 Business Transfers

If CanPlay Casino is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your information becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent at the time of collection.

4. Data Security

CanPlay Casino implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

4.1 Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure socket layer (SSL) technology for CanPlay Casino login
• Encrypted storage of sensitive personal and financial data
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems
• Multi-factor authentication options

4.2 Organizational Safeguards

• Access to personal information limited to authorized personnel only
• Employee training on privacy and data protection
• Confidentiality agreements with all staff and contractors
• Regular review and update of security policies
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

5. Data Retention

CanPlay Ontario retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.1 Active Accounts

We retain your information for the duration of your active CanPlay Casino account to provide ongoing services and maintain transaction history.

5.2 Closed Accounts

After you close your account, we retain certain information to comply with legal obligations:

• Transaction records: 7 years (as required by Canadian financial regulations)
• Identity verification documents: 7 years (anti-money laundering compliance)
• Gaming history: 7 years (regulatory requirements)
• Communications records: 3 years (customer service quality assurance)

5.3 Marketing Data

If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you in the future, unless you explicitly consent again.

6. Your Privacy Rights

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have certain rights regarding your personal information held by CanPlay Casino Canada:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a readable format within 30 days of your request.

6.2 Right to Correction

If you believe any information we hold about you is inaccurate or incomplete, you can request correction. You can update most information directly through your CanPlay Casino login account settings.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Some information must be retained for compliance purposes even after account closure.

6.4 Right to Withdraw Consent

You can withdraw your consent for marketing communications at any time by:

• Clicking the unsubscribe link in promotional emails
• Adjusting your communication preferences in your account settings
• Contacting our customer support team
• Replying "STOP" to SMS messages

6.5 Right to Object

You have the right to object to certain processing of your personal information, including for marketing purposes or automated decision-making.

6.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Subject line: "Privacy Rights Request"
• Include your full name and registered email address
• Specify which right you wish to exercise

We will respond to your request within 30 days. We may require additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

CanPlay Casino uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

7.1 Types of Cookies We Use

Essential Cookies:

Required for CanPlay Casino login functionality, security, and basic site operations. These cannot be disabled without affecting site functionality.

Performance Cookies:

Collect anonymous information about how visitors use CanPlay Ontario, helping us improve performance and user experience.

Functionality Cookies:

Remember your preferences and settings, such as language preference and game favorites.

Marketing Cookies:

Track your activity across websites to deliver personalized advertisements and measure campaign effectiveness. These require your consent.

7.2 Managing Cookies

You can control cookie preferences through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Your account settings for marketing preferences
• Third-party opt-out tools for advertising cookies

Note that disabling cookies may affect your ability to use certain features of CanPlay Casino Canada.

8. Geolocation Verification

To comply with Canadian gaming regulations, CanPlay Casino Ontario uses geolocation technology to verify that you are physically located within Ontario or other eligible provinces when accessing our services.

This technology:

• Determines your physical location using IP address, GPS, and Wi-Fi data
• Runs automatically when you access CanPlay or attempt to log in
• Blocks access if you are outside permitted jurisdictions
• Operates continuously during your gaming session
• Does not track your movements beyond verifying your current location

Geolocation data is collected solely for regulatory compliance and is not used for marketing or other purposes.

9. Children's Privacy

CanPlay Casino is strictly for individuals who are 19 years of age or older (or the legal gambling age in their jurisdiction). We do not knowingly collect personal information from individuals under the legal gambling age.

If we become aware that we have collected information from someone under the legal age, we will:

• Immediately close the account
• Delete all associated personal information
• Return any deposited funds
• Report the incident to regulatory authorities if required

If you believe a minor has created a CanPlay Casino login account, please contact us immediately at [email protected].

10. International Data Transfers

CanPlay Casino Canada primarily stores and processes data within Canada. However, some of our service providers may be located outside Canada, including in the United States and European Union.

When we transfer your information internationally, we ensure adequate protection through:

• Standard contractual clauses approved by Canadian authorities
• Service provider agreements requiring equivalent data protection
• Compliance with PIPEDA requirements for cross-border transfers
• Regular audits of international service providers

By using CanPlay Ontario services, you consent to the transfer of your information to these jurisdictions subject to the protections described above.

11. Third-Party Links

CanPlay Casino may contain links to third-party websites, including game providers, payment processors, and responsible gaming resources. This Privacy Policy applies only to information collected by CanPlay Casino.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of links does not imply endorsement of third-party privacy practices.

12. Automated Decision-Making

CanPlay Casino uses automated systems for certain decisions, including:

• Fraud detection and prevention
• Risk assessment for responsible gaming
• Bonus eligibility and promotional offers
• Account verification processes
• Anti-money laundering screening

You have the right to request human review of automated decisions that significantly affect you. Contact our support team to request manual review of any automated decision.

13. Data Breach Notification

In the event of a data breach that poses a real risk of significant harm, CanPlay Ontario will:

• Notify affected users as soon as reasonably possible
• Report the breach to the Office of the Privacy Commissioner of Canada
• Provide details about the nature of the breach
• Explain steps being taken to mitigate harm
• Offer recommendations to protect your information
• Provide contact information for questions and concerns

14. Changes to This Privacy Policy

CanPlay Casino reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes:

• We will update the "Effective Date" at the top of this policy
• We will notify you via email to your registered address
• We will display a prominent notice when you log into CanPlay Casino login
• We may require you to review and accept updated terms

Your continued use of CanPlay Casino Canada services after changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

15. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

Privacy Officer
CanPlay Casino
Email: [email protected]

Customer Support:
Available 24/7 through your CanPlay Casino login account
Email: [email protected]

Regulatory Complaints:

If you are not satisfied with our response, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca

This Privacy Policy was last updated on January 1, 2026, and applies to all users of CanPlay Casino services in Canada.